Privacy Policy

1. Introduction

Vertex Global Logistics ("we," "our," or "us") is committed to protecting the privacy of individuals whose personal data we collect, use, and store. This Privacy Policy explains how we handle personal information in the course of our logistics and freight forwarding services.

2. Information We Collect

We may collect the following types of personal data:

• Contact details (name, address, email address, phone number) of shippers, consignees, and business contacts.
• Shipment information (tracking numbers, origin, destination, weight, contents).
• Payment and billing information necessary to process freight charges.
• Website usage data (IP address, browser type, pages visited) collected through cookies and similar technologies.

3. How We Use Your Information

Your personal data is used for the following purposes:

• To provide and manage our logistics services, including shipment pickup, transport, customs clearance, and delivery.
• To communicate with you regarding your shipments, quotes, and service updates.
• To process payments and manage billing.
• To improve our website and customer experience.
• To comply with legal obligations and enforce our terms and conditions.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:

• With carriers, customs brokers, and other service providers directly involved in the shipment of your goods.
• With professional advisors (lawyers, auditors) where necessary for business operations.
• When required by law, regulation, or legal process.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal and regulatory requirements. Shipment‑related data is typically kept for the duration of the business relationship plus any applicable legal retention periods.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security reviews.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access to the data we hold about you.
• Correction of inaccurate or incomplete data.
• Deletion of your data under certain conditions.
• Restriction or objection to processing.
• Data portability.

To exercise any of these rights, please contact us using the details in Section 9.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance user experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our site.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: